Sierra Support Services company increases productivity by 12% with Telogis

Customer services operation uses telematics solutions to manage van fleet operations more efficiently and provide an improved service

Sierra has 30 years’ experience in providing support services to blue chip clients including UPC, ESB, Sky, Scottish Power, Irish Water and many public sector organisations. It delivers a full end-to-end project management service that covers all aspects – from recruitment to training, deployment, field force management, health, safety, back office and call centre support.

The company has a reputation for delivering quality support services in Ireland, the UK and internationally and has recently invested in the Telogis platform to manage customer service operations that it provides on behalf of major telecommunications companies in Ireland. Using Telogis Fleet to manage its customer equipment collection service Sierra has seen significant productivity gains in its van fleet operations.

Glen McGarry, Equipment Collections Manager at Sierra explained: “We have been using Telogis Route for just a year and have already achieved a 12% increase in productivity in our fleet out on the road. Each van typically carries out between 40 and 60 calls a day, which takes a lot of planning to ensure the best route and use of time. We wanted to take the thinking off the drivers’ shoulders and free them to concentrate on making their calls and servicing customers and now use Telogis Route to plan their days.”

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